Shipping + Returns

Company Policy & Returns

Luna Shea Fashion will accept merchandise/s (exempt items stated below) if the following item/s meet our return guidelines. If any item/s do not meet the below guidelines, the returned merchandise item/s will not be accepted for a return and/or store credit. All exempt items are considered FINAL SALE and will not be accepted for any reasons. We do not process any returned item/s for exchanges of any kind (store credit is issued if approved).

Management will inspect and approve all returned item/s when received. After approval, store credit (discount code) will be given. Shipping costs are non-refundable. We do not refund monies when item/s or order/s are canceled (store credit is given).


Return Guidelines

  • All merchandise item/s must be returned in its original “unused” condition and must have the following attachment/s to its associated item/s when returned:
    • Original hanging tag/s and/or sticker/s
    • Manufacture label/s & packaging/s
    • Price tag/s and its associated UPC bar code label
    • Sellable condition
  • All merchandise item/s that have been altered, manipulated, used, stretched, or changed/modified to its cosmetic appearance for any item/s will be subjected to an automatic denial for approval (No store credit will be given).
  • All online item/s must be returned within the 14 day return window from the date received.
  • “Approved” returned items that were received as a gifts will be given store credit for the original purchase valued.


Exempt Items (FINAL SALE: No Return/s or Store Credit)

  • Discounted item/s using a promo code
  • Swimwear
  • White Clothing
  • Bodysuits
  • Any accessories (e.g. jewelry)
  • Perishable goods (e.g. food, flowers, newspapers, magazines, etc.)
  • Intimate goods or likeness
  • Sanitary or hygiene goods or likeness
  • Hazardous, combustible, flammable liquids or gases
  • Items marked “Final Sale”
  • Gift Cards
  • Downloadable or software products
  • Health or personal care products or likeness


Instructions for returns

  • Email our Customer Care Team at 
  • A copy of the receipt, invoice, or packing slip must be included inside returning package.
  • All returns are at the sole responsibility & expense by the customer (including the required shipping cost to & from our warehouse) unless:
    • Customer is missing item/s or order/s
    • Customer received wrong item/s or variant (e.g. color, size, etc.)
    • Customer did not order the item/s or order/s
    • Customer received duplicate item/s or order/s
  • All “non-exempt” returned items must be mailed back to Luna Shea Fashion at disclosed address by our Customer Care Team.
  • Please write your original order number on the outside of the package or return label. 
  • If the returned item/s are valued more than $75, make sure you ship with a tracking number and its associated insurance value.
  • Our returns department strives to process all returns within 48-72 hours. 
  • If a customer has returned two (2) or more separate order/s within a six (6) month period, they will no longer be able to return or receive store credit thereafter for any item/s or reason/s. If a customer continues to violate our return policy during this period, we will have the right to refuse any transactions and/or services during this six (6) month return policy.